Current visitor policy

Effective Thursday, April 15, Los Robles Health System will implement the following visitation guidelines to protect visitors, our patients and care team:

  • All patients are allowed to designate one visitor per day during our visiting hours from 10:00 am — 6:00 pm
  • All visitors must be 18 years or older
  • Emergency Department patients are permitted ONE visitor to remain with them throughout their ED visit.
  • Visiting hours may be extended for the following patient populations:
    • Women’s & Children’s: 2 visitors will be allowed for patients
    • End of life
    • Patient with special needs
  • Surgical patient visitor will be allowed to visit pre-op and for 2 hours post-op (during or outside the 10:00 am — 6:00 pm window)
  • No visitors for COVID-19 positive patients and patients under investigation for COVID-19
  • Cafeteria is closed to the public (coffee cart in the lobby is available)
  • Clergy are allowed to visit by patient request only
  • Exceptions may be made for extenuating circumstances

Hospital entrance screening

Hospital staff will continue to pre-screen all visitors and ask that each visitor follow the guidelines listed below:

  • All visitors are screened and temperatures are taken
  • All visitors must wear masks covering their nose and mouth at all times in the hospital and in patient rooms. Visitors not wearing a mask will be asked to leave.
  • All visitors must apply alcohol based hand sanitizer upon entry and exit to the hospital and the patients rooms
  • All visitors must remain inside the patient’s room during the entire visit
  • Visitors are allowed only one entry and exit to the hospital per day

Failure to abide by these safety guidelines may result in loss of visiting privileges.Each visitor will be required to wear an identifying badge indicating they have been appropriately screened. Individuals with respiratory symptoms or other risk factors for COVID-19, such as travel or exposure, will be respectfully asked to refrain from visiting altogether.

Visitors that don’t meet the criteria listed above, will be asked to refrain from visiting and utilize alternative methods of communication with patients who are under observation or test positive for COVID-19.

We realize these are stressful, unique times and appreciate your cooperation and understanding.

Thank you for your help in keeping our environment safe for all patients, families and healthcare staff.

Testing information

The health and safety of our patients is our top priority, and our hospital continues to be a safe place to receive care. Multiple patients have asked or requested information on what to do if they are sick, or have COVID-19 concerns.

  • If you are having a medical emergency, call 911 or proceed to our Emergency Department.
  • If you are presenting with potential COVID-19 symptoms, please contact your physician for instruction on medical care and potential testing.

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient’s treatment. All persons entering under an exception remain subject to appropriate infection control protocols.