Current visitor policy

Los Robles Health System is committed to the safety of our patients, colleagues, physicians and volunteers. Our visitor policy is subject to change without notice based on the current COVID-19 cases in our community. Visitors must be 18 years or older.

Visiting policy as of September 17, 2022

  • Patients are allowed to designate two visitors during our visiting hours of 8:00 am – 7:00 pm.
  • Visitors will be limited in the Emergency Department to one visitor per patient. Minor patients may have both parents present.
  • All visitors will need to enter the facility through the main entrance.
  • No visitors for COVID-19 positive patients or patients under investigation for COVID-19.
  • Visiting hours may be extended for the following patient populations:
    • To support a laboring mother on our Labor & Delivery or Mother-Baby Units
    • To support a patient, that is under the age of 18, in our NICU or Pediatrics
    • End of life or extenuating circumstance
    • To support a patient with special needs
    • Surgical patient visitors will be allowed to visit pre-op and 2 hours post-op (during or outside the 8:00 am – 7:00 pm window).
  • Visitors will be asked to stay in patient rooms during the duration of their visit.
  • Clergy are allowed to visit by patient request only.
  • All visitors must wear masks covering their nose and mouth at all times while in the hospital and in patient rooms. Visitors not wearing a mask will be asked to leave.
  • All visitors must apply alcohol based hand sanitizer upon entry and exit to the hospital and the patient's room.

Failure to abide by these safety guidelines may result in loss of visiting privileges. Thank you for your help in keeping our environment safe for all patients, visitors and healthcare staff. We appreciate your cooperation and understanding.

Testing information

The health and safety of our patients is our top priority, and our hospital continues to be a safe place to receive care. Multiple patients have asked or requested information on what to do if they are sick, or have COVID-19 concerns.

  • If you are having a medical emergency, call 911 or proceed to our Emergency Department.
  • If you are presenting with potential COVID-19 symptoms, please contact your physician for instruction on medical care and potential testing.

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.